If you manage a fleet of trucks that carry freight for customers, then you'll need some type of system to manage them. That's where freight broker software comes in handy. It offers the following benefits to your freight business.
Manage Customer Invoices
When working with customers, you'll need to invoice them at some point for the transportation services you provided them. You can better manage this task when you utilize freight broker software. It makes entering in financial data and customer information easy. You can keep track of expenses and services rendered for multiple companies all under one platform.
You can format your invoices any way you want, making this data easier to understand for your customers. This is paramount for making sure they pay the full amount that is owed in a timely manner. The spreadsheets that you enter data in also save periodically, so you don't have to worry as much about important information getting lost or deleted.
Easily Dispatch Drivers
As soon as you receive a freight request from a customer, you want to get your trucks on the road as quickly as possible. Not only does this ensure the customer gets their order in a timely fashion, but it also helps you maintain a positive reputation in this industry.
Freight broker software makes it extremely easy to dispatch drivers. Once an order comes in, you can fill out an order request using the software and send it to an available driver. They'll then have everything they need to carry out this job successfully.
Access to 24/7 Support
At some point, you may run into an issue when using freight broker software to facilitate various operations. Instead of waiting for a response for days, you can get immediate assistance as most of these software programs come with 24/7 support.
No matter what day or time it is, you can get assistance from qualified support agents who can guide you through whatever issues you're experiencing. Having this constant support is paramount for ensuring your freight operations go smoothly and for maintaining positive relations with your customer base. You can even talk to a customer support agent in a chat box, which is extremely convenient.
Managing freight operations may seem like a daunting endeavor, but it doesn't have to be. You just need to incorporate the right freight broker software into your operations. When you do, you'll see plenty of benefits that can take your freight business to the next level.Share